1. Who we are
This website is run by Royal Glass House Aluminum and Glass LLC ("Royal Glass House", "we"), Mussafah, M-10, Plot No: 22, Abu Dhabi, UAE, with a branch in Al Ain. Questions about this policy: operations@royalglasshouse.ae.
2. What we collect
When you contact us or ask for a quote, we collect what you give us: your name, phone number, email address, location, details of your project, and any photos or drawings you upload.
We do not currently use analytics or advertising tools on this website. If we add them, we will update this policy first.
3. How we use it
We use your details to reply to you, visit and measure your site, prepare quotations, carry out the work you ask for, and keep records of our jobs.
We do not sell your personal information.
4. WhatsApp, phone and email
If you contact us on WhatsApp, your messages are also handled under WhatsApp's own terms and privacy policy. We use these messages only to deal with your enquiry.
5. Who we share it with
Only the people who need it to help you: our team in Abu Dhabi and Al Ain, and service providers that host our website and email. If your job is part of a larger project, we may share project details with the contractor or fit-out company we work with on it.
6. How long we keep it
We keep enquiries that do not lead to work for up to two years. We keep project and invoice records for as long as UAE law requires for business and tax records.
7. Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you, by emailing operations@royalglasshouse.ae. We handle requests in line with UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
8. Cookies
The site uses only the cookies and browser storage it needs to work. You can block cookies in your browser settings. If we add analytics or advertising cookies, we will ask for your consent first.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.